Returns & Refunds

Every arrangement at 414loral  is designed by hand using fresh, seasonal flowers. Because we work with nature, each piece is one of a kind.

Seasonal Substitutions + Natural Variation

Flowers are seasonal, and that’s part of what makes them special! Flower varieties, colors, shapes, sizes, and vessels may vary based on what’s naturally available from our growers at the time of your order.

Inspiration photos are intended to show the overall feel, palette, and style of an arrangement rather than an exact recipe. Some flowers may have natural color variations even within the same variety and these variations are not the result of dyeing or coloring.

If a specific flower or color isn’t available, we’ll make a thoughtful substitution while keeping the overall palette, style, size, and value of your arrangement as consistent as possible.

For arrangements with a defined palette, such as Soft Landing, the overall palette will remain soft and neutral, but the specific shades and flowers may vary with the season.

A note on color: Photos can also look different depending on lighting, photography, and your screen. If you have a very specific color preference, please reach out to us before ordering and we’ll be happy to let you know what’s currently in season.

Freshness Guarantee

We want your flowers to arrive fresh, beautiful, and ready to enjoy.

If your flowers arrive damaged or do not meet our quality standards, please email hello@414loral.com within 24 hours of delivery or pickup with your order number and clear photos of the arrangement.

If approved, we may offer:

• A replacement arrangement
• Store credit
• A partial or full refund, when appropriate

If a replacement is delivered, the original arrangement must be returned to 414loral.

Returns

Due to the perishable nature of fresh flowers, we cannot accept returns or exchanges on floral products once they have been delivered or picked up.

Order Cancellations

• Orders canceled 72 hours or more before the scheduled pickup or delivery are eligible for store credit.
• Orders canceled with less than 72 hours' notice are non-refundable, as flowers and materials have already been purchased and prepared.

Pickup Orders

We'll happily hold pickup orders for 24 hours after the scheduled pickup time.

Need to arrive later? Just let us know before your pickup time, and we'll do our best to accommodate you.

Orders not picked up within 24 hours without prior arrangements are considered abandoned and are not eligible for refunds or replacements.

Workshops

What if I can't attend?

Life happens, we get it.

Cancel your registration at least 48 hours before your workshop, and we'll issue a full workshop credit to use toward a future 414LORAL workshop.

Workshop credits:

• Must be requested by emailing hello@414loral.com
• Cannot be redeemed for cash
• Cannot be applied toward flowers, merchandise, or gift cards
• Expire 12 months from the issue date

Cancellations made less than 48 hours before the workshop, as well as no-shows, are not eligible for refunds, credits, or rescheduling.

You're always welcome to transfer your ticket to a friend, just email us before the workshop so we can update the attendee information.

Why this policy?

Each workshop is carefully planned based on registration numbers. We purchase fresh flowers and supplies, prepare materials, and schedule instructors specifically for each class. Last minute cancellations make it difficult for us to recover those costs.

As a small business, this policy helps us keep workshop pricing accessible while ensuring every guest has a great experience. We appreciate your understanding and support.